CustomerAlliance

Our customer line’s home to world-leading communities for CCOs, CSMs, customer marketers, and community managers. Whether you’re looking to revamp your retention strategy or double-down on your up-sell conversions, find your executive here.

Explore thecustomer communities

Through courses, community, memberships, events, reports, and more, we enable customer-facing teams anywhere, in any profession, with any level of experience, to tap into the expertise of some of the world’s best-known brands - we’re talking Cisco, Dell, PayPal, IBM, Adobe, and more.
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Expand yourexecutive network

From San Francisco to Sydney, we’re bringing together carefully curated groups of senior execs and CCOs throughout the year, across the world. Find your local dinner, RSVP, and get ready to level-up your leadership impact.
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Your communitymembers & leaders

Meet some of the senior execs attending your events and delivering gold-standard learning experiences for your teams.
Stuti Bhargava
Chief Customer Experience Officer
David Kahn
Vice President of Customer Success
Alex Farmer
Chief Customer Officer
Deborah Knight
Chief Customer Experience Officer
Ajay Chidrawar
Chief Customer Officer
Roger Mader
Chief Client Officer

Expert insights from executive leaders

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CMO
 
Unleashing growth: the power of customer-led leadership
CFO
 
Unlocking financial success- Strategies for managing cash flow challenges
CCO
 
Using generative AI for a faster, more efficient customer experience that makes better decisions
CMO
 
Data-driven strategies for CMOs to slash customer acquisition costs
CMO
 
Unleashing growth: the power of customer-led leadership
CMO
 
CMOs on the frontline: surviving and thriving in the startup world
CMO
 
Expanding into emerging markets: a practical guide for marketing leaders
CMO
 
9 lessons from building marketing teams at Hubspot, Drift, and Airmeet
CMO
 
Bridging the gap: lessons for B2B CMOs from the world of B2C
CMO
 
Doing more with less: navigating budget cuts, maximizing impact, and embracing AI
CMO
 
How to practically apply personalization to drive results
CSO
 
Mental models and strategic decision making.
CSO
 
Driving innovation and shaping industry's future.
CSO
 
Bridging the gap between strategy and operations.
CSO
 
The evolving role of a Chief Strategy Officer.
CSO
 
Finding the balance between heritage and future.
CSO
 
Rethinking strategic initiatives during a global crisis.
CPRO
 
5 challenges CPOs must overcome to create products their customers love
CPRO
 
Herding unicorns: what happens when things actually go to plan
CPRO
 
Supercharge your team’s impact: how to build the machine that builds the machine
CPRO
 
Fighting the 4 big product risks using UX research
CPRO
 
The role of CPO changing with evolving technology- Jobs to be undone
CPRO
 
Making the complex simple and delivering real-world outcomes
CPRO
 
Fostering fearless innovation: empower your product team to push boundaries
CPRO
 
Product data: fueling enterprise innovation
CPO
 
People-centred leadership
CPO
 
People, process, and technology:the three pillars of competitive intelligence
CPO
 
The evolving role of a Chief People Officer.
COO
 
Moving to the product operating model
COO
 
Building & scaling a cross-functional operating model
COO
 
The technical playbook for operating your business with AI
COO
 
Adding sales to product-led growth
COO
 
Operating at scale
COO
 
Moving to the product operating model
COO
 
Building & scaling a cross-functional operating model
COO
 
The technical playbook for operating your business with AI
COO
 
Adding sales to product-led growth
COO
 
Operating at scale
COO
 
To team or not to team
CCO
 
The customer compass: navigating organisational value with a customer-first approach
CCO
 
Building and scaling a gold-standard customer success team
CFO
 
3 frameworks to help track success & inform your board as you scale
CFO
 
Optimizing your strategy to account for downturns and ESG factors
CFO
 
Scale your finance function effectively: building your team & modern leadership
CFO
 
How to build the finance function of the future
CFO
 
Modern CFO: transitioning from traditional technical to strategic future-focused
CFO
 
Navigating the future of finance leadership in an evolving landscape
CFO
 
80% Of Companies Overspend In The Cloud- Here's How You Can Beat the Odds
CFO
 
Unlocking financial success- Strategies for managing cash flow challenges
CAIO
 
Constructing a business framework to unshackle innovation & break down internal AI literacy gaps
CAIO
 
Power deployable AI with high-performance infrastructure and strategy
CAIO
 
11 learnings on the POC to production journey
CAIO
 
Delivering on promise: entering a new era of technology

Upskill yourentire team

Behind every high-performing team is a defined and well-executed learning program. By choosing The Alliance to deliver your team’s L&D needs, you’ll benefit from:

Your entire team speaking the same language.

CIM and CPD accredited certification programs.

Actionable insights and frameworks you can learn today and apply tomorrow.

First-hand insights from orgs like Salesforce, AWS, Atlassian, and more.

Flexible learning formats to fit your team's schedule and needs.

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